Hug and Kiss Your Way Against Baby Abduction

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Babies are such a delight! For such a small  body, they  give  tremendous happiness!

Nursery rounds are always a joy for me .  I was making my rounds to see a new baby this morning. I noticed  something attached to the baby’s leg.  It says “HUGS” almost like a reminder that it is what every baby needs. I asked my resident what the “device” was, (it looks like one to me).  I was impressed with what I heard.  It is indeed a device that keeps track of the baby’s whereabouts (as if  they can walk their way out…*wink*).  Should the baby be taken outside a designated area , an alarm will sound off from the device alerting the people in the vicinity.

It will also show in a monitor of the computer found in the nursery  indicating the baby’s “movements” beyond areas they are permitted.  Cool! Any parent will surely appreciate this effort! The recent news of an abduction  of  a baby in another hospital reminds us that it can happen.


Even cooler is that mommy has a device of her own too.  The device is worn by the mom  and has a name—‘KISSES”. If baby is brought to the wrong mom, it will sound off a specific sound alert. If mom and baby matches, it will also sound off, a sound of approval! Isn’t this great? HUGS AND KISSES! The Medical City’s cool way to prevent infant abduction!

This is a perfect example of addressing needs of patients or parents in this case,though mostly unexpressed explicitly , but is a very real concern. Organizations and medical practitioners who think this way and go the extra mile to anticipate needs make a mark on their patients and will not go unappreciated.  It is one surefire way to grow your practice.  Imagine your patient saying something like  ” hindi ko pa sinasabi, alam na ni doc and helps me with it.”

 

How about you, what unexpressed need of your patients are you addressing?

 

photo courtesy of Dr. K.A. Victorino

Do You Know vs. Do You Care?

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When I was an intern, I would hear elderly patients tell Dr. RA “gagaling nako, nakita ko na  doctor ko.”

He is a brilliant doctor.

Going on rounds with him, I realized why his patients would make such a comment. His warmth towards them, attention to what they were saying, reassuring their anxiety, and ensuring even the tiniest detail about their entire stay are the things that endears patients to him.

During residency training,  parents would make similar comments to some consultants. Patient feedback in the hospital would  be, almost always  about whether their doctor cared enough.

I  believe  that when patients come and see us, expertise is a given fact.

Pediatricians know children. Cardiologists know the heart. Orthopedic surgeons know the bones.

What they are figuring out  during the first encounter is whether we care enough.

Do we care enough to see them on time? Do we care enough to pick up  what they are truly feeling? Do we care enough to know  their circumstances? Do we care enough to verify their understanding? Do we care enough to offer  our time  beyond the clinic visits?

 

Can you please share  how  else we can show our patients we care enough? Please write in the comments below.

 

 

Patients come and stay because we cared enough. 

 

 

 

image by photostock/freedigitalphotos.net