Babies are such a delight! For such a small body, they give tremendous happiness!
Nursery rounds are always a joy for me . I was making my rounds to see a new baby this morning. I noticed something attached to the baby’s leg. It says “HUGS” almost like a reminder that it is what every baby needs. I asked my resident what the “device” was, (it looks like one to me). I was impressed with what I heard. It is indeed a device that keeps track of the baby’s whereabouts (as if they can walk their way out…*wink*). Should the baby be taken outside a designated area , an alarm will sound off from the device alerting the people in the vicinity.
It will also show in a monitor of the computer found in the nursery indicating the baby’s “movements” beyond areas they are permitted. Cool! Any parent will surely appreciate this effort! The recent news of an abduction of a baby in another hospital reminds us that it can happen.
Even cooler is that mommy has a device of her own too. The device is worn by the mom and has a name—‘KISSES”. If baby is brought to the wrong mom, it will sound off a specific sound alert. If mom and baby matches, it will also sound off, a sound of approval! Isn’t this great? HUGS AND KISSES! The Medical City’s cool way to prevent infant abduction!
This is a perfect example of addressing needs of patients or parents in this case,though mostly unexpressed explicitly , but is a very real concern. Organizations and medical practitioners who think this way and go the extra mile to anticipate needs make a mark on their patients and will not go unappreciated. It is one surefire way to grow your practice. Imagine your patient saying something like ” hindi ko pa sinasabi, alam na ni doc and helps me with it.”
How about you, what unexpressed need of your patients are you addressing?
photo courtesy of Dr. K.A. Victorino